Overview
What is Zendesk Support: Zendesk Support is a ticketing system for tracking, prioritizing, and resolving customer conversations across email, chat, and the help center.
Connecting Zendesk Support to Datagrid lets AI agents work directly against your ticket history. Agents can classify and route incoming tickets, summarize long threads before handoff, and draft responses grounded in how similar issues were resolved before.
Because Datagrid reads across every connected source, support agents can pull context from documents, project records, and CRM data in the same workflow — without leaving the ticket.