Effective Date: July 1, 2026
This Credit Usage and Pricing Policy (this “Credit Usage and Pricing Policy”) explains how Credits are defined, allocated, and consumed in Datagrid and supplements Customer’s existing agreement with Datagrid (the “Agreement”). Capitalized terms not defined here have the meanings given in the Agreement. If there is a conflict between this Credit Usage and Pricing Policy and the Order, the Order controls.
Datagrid employs a usage-based Credit system. Credits are consumed as Customer uses the Subscription Services, and the number of Credits consumed by a given action depends on the nature, complexity, and resource intensity of that action (i.e., more complex or resource-intensive actions consume more Credits).
Customers only consume Credits for work the Subscription Services actually performs, and Credits are drawn from Customer’s available balance at the time an action is performed.
Credits may be consumed by activities that are made available based on Customer’s configuration, including, without limitation:
Datagrid may add, modify, or remove Credit-consuming activities from time to time.
The number of Credits a task consumes depends on how much work is required to complete it. Based on Credit consumption measured across a large set of real Agent evaluations — from one-line answers to full data analyses — tasks generally fall into three tiers, outlined below.
The ranges below are approximate and illustrative only; they are not a rate schedule and do not guarantee the Credits consumed by any specific task. The estimated or actual Credit cost of an action is shown in the product in connection with that action.
A focused, single-step request where the Agent reads the context provided and gives a direct answer, which may include:
A multi-step request where the Agent searches across several sources, using one or more tools, and synthesizes an answer with supporting evidence, which may include:
A heavy, often long-running request involving large data, long documents, or many sequential steps, which may include:
Rule of thumb: The more reading, searching, and writing a request requires, the more Credits it costs.
Indexing, storing, and maintaining a multimodal understanding of Customer Data is charged on a recurring basis at a rate of three (3) Credits per gigabyte (GB) per day in addition to the per-task costs above. This charge is based on the volume of data retained in Customer’s workspace and is assessed daily for as long as that data remains indexed and stored within the Subscription Services.
Customer can view its remaining Credit balance and Customer’s consumption for the current Subscription Term within Customer’s account at any time.
Metering depends in part on third-party providers, including AI model, data and search, and communications providers. By using the Subscription Services, Customer agrees that Datagrid’s records and determinations govern all Credit consumption, balances, and usage.
Credits are made available for each Subscription Term as described in the Order. Credits do not roll over. Any Credits that remain unused at the end of a Subscription Term expire and are not carried forward to any renewal Subscription Term (for example, monthly Credits will expire at the end of each month and annual Credits will expire at the end of each successive twelve (12) month period during the Subscription Term).
Credits are prepaid, are not redeemable for cash or any other value, are not deposits, stored value, or financial instruments.
Datagrid may update the Credit Usage and Pricing Policy periodically, including the Credit allocations and the Credits required for particular activities, and updates will be reflected on the Credit Usage and Pricing Policy’s “Effective Date.”